Last Updated: January 1, 2025
At Universal Tickets LLC, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for cancelling ticket bookings made through our website universaltickets.online or via our customer support team.
Cancellation fees are determined by when you cancel relative to the event date:
If you cancel your ticket booking more than 48 hours before the scheduled event start time, you are eligible for a full refund of the ticket price. Service and convenience fees may be retained as per our Refund Policy.
Cancellations made between 24 and 48 hours before the event will incur a 25% cancellation fee. The remaining 75% will be refunded to your original payment method.
Cancellations made within 24 hours of the event start time will incur a 50% cancellation fee. The remaining 50% may be refunded, subject to review by our team.
If you fail to attend the event without prior cancellation, the full ticket amount will be charged and no refund will be issued. We strongly encourage customers to cancel as early as possible if they are unable to attend.
You can cancel your ticket booking through any of the following methods:
Please include the following information in your cancellation request:
If you need to modify your booking (e.g., change event date, upgrade seats, or transfer tickets), you may do so free of charge if the modification is requested at least 24 hours before the event. Modifications are subject to availability and may result in a price difference.
Cancellation fees may be waived in circumstances beyond your control, including but not limited to:
Supporting documentation may be required for force majeure claims.
Approved refunds are typically processed within 5–14 business days, depending on your payment method and financial institution. For full details on refund timelines and eligibility, please refer to our Refund Policy.
If an event is postponed by the organizer, your tickets will automatically be valid for the new date. If you cannot attend the rescheduled event, you may request a full refund within 14 days of the postponement announcement.
If you have any questions about our cancellation policy or need assistance with a cancellation, please contact us: