Refund Policy

Last Updated: January 1, 2025

At Universal Tickets LLC, we strive to ensure complete satisfaction with every ticket purchase. This Refund Policy outlines the conditions under which refunds are issued for tickets purchased through our website universaltickets.online or via our customer support team.

1. Eligibility for Refund

Refund eligibility depends on the timing and circumstances of your request:

  • Event Cancelled by Organizer: If an event is cancelled by the organizer and not rescheduled, you will receive a full refund including all service fees.
  • 48+ Hours Before Event: Full refund of the ticket price (minus service/convenience fees) if cancellation is requested more than 48 hours before the event start time.
  • 24–48 Hours Before Event: 75% refund of the ticket price.
  • Within 24 Hours of Event: 50% refund, subject to review and approval by our team.

2. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • No-show at the event (failure to use tickets without prior cancellation)
  • Tickets that have already been used, scanned, or redeemed
  • Service and convenience fees on voluntary cancellations
  • Merchandise add-ons or upgrades purchased alongside tickets
  • Tickets purchased during promotional or flash sales marked as "non-refundable"

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team via phone at +1-848-294-9999 or email at info@universaltickets.online.
  2. Provide your booking confirmation number and the reason for your refund request.
  3. Our team will review your request within 2–3 business days.
  4. If approved, the refund will be processed to your original payment method.

4. Refund Processing Time

Once approved, refunds are processed according to the following timelines:

  • Credit/Debit Card: 5–10 business days
  • Bank Transfer: 7–14 business days
  • Digital Wallets: 3–7 business days

Please note that processing times may vary depending on your financial institution.

5. Event Postponement

If an event is postponed (not cancelled), your tickets remain valid for the rescheduled date. However, if you are unable to attend the new date, you may request a full refund within 14 days of the postponement announcement.

6. Event Changes

If there are significant changes to an event (such as a change of venue, headliner, or time), and you are unsatisfied, you may request a refund within 7 days of the change announcement. Our team will review such requests on a case-by-case basis.

7. Disputes

If you are unsatisfied with a refund decision, you may escalate your concern by emailing our management team at info@universaltickets.online with the subject line "Refund Dispute – [Booking Number]". We aim to resolve all disputes within 5 business days.

8. Contact Us

For any questions regarding our refund policy, please reach out:

NO HOLD TIMES : CALL NOW +1-848-294-9999